Do I need to set up an account to place an order?

You can shop at Jelly.pk, either by registering with us or using a guest account to checkout.
Creating an account on Jelly.pk gives you access to the following benefits:

 

  1. Manage your account details, track your order status and review past purchases
  2. Save your shipping details for future purchases and a faster shopping experience
  3. Stay up-to-date about our latest stock, special online promotions and discounts!

 

How do I place an order?

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your size and, choose the quantity you wish to purchase, and then press the “Add to Cart” button. This will add the product to your cart, and a notification of confirmation will be shown above. You may wish to click“View Cart” option to view your cart or continuing shopping. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout.

On the cart page, you may enter any discount vouchers (if applicable), make changes and update cart or further proceed to Checkout.

On the checkout page, you may add/confirm your personal and shipping information, select payment option, and review your order before clicking on “Place Order”.

 

What kind of payment methods do you accept?

Currently, the following payment methods are accepted:

  1. Cash on Delivery
    This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon the receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.

 

How much does shipping cost?

We offer free shipping in Pakistan on all orders minimum of Rs.2500.

 

How do I know if Jelly.pk has received my order?

After you place your order on the website, an acknowledgement email will be sent to you from our website, as confirmation of your order. This will not, however, indicate if the order has been shipped.

 

Once the order is dispatched, a email will be sent to the customer confirmation the order status as“Completed”.

 

How long will it take for my order to be delivered?

Delivery generally takes 3-5 business days. Please note that dispatches are not made over the Sundays/ Public Holidays.

 

 

What if an incorrect/incomplete order is delivered to me?

We take all measures to ensure that you receive your correct order. However, in case an item is missing or incorrect, you can get in touch with our Customer Support centre to rectify this. We apologize for the inconvenience this may cause.

  

What happens if I receive a damaged product/item?

Please contact our Customer Support centre immediately, via email or telephone, in case a faulty/damaged item is delivered to you. We apologize for the inconvenience this may cause.

 

What is the procedure for cancelling an order?

Order cancellation depends on whether your order has been shipped or not. Send your order cancellation requests via email or contact our Customer Support centre, as soon as possible, so that we can assess whether we can fulfill your request. Once we receive your Order Cancellation request, we will get in touch with you within 24 hours regarding the status of your order and confirm whether the order can be cancelled or not. Please note that if the order has been shipped, it cannot be cancelled. However, you may return/exchange the product in accordance with our Exchange/Return policies.

 

How do I know if an item is in stock?

We ensure that our website is updated regularly and that only the available items are listed. If a desired size is not available for a certain item, the product page will clearly identify “Out of Stock” for you. For queries and special requests concerning sizing and/or availability, please call or email our Customer Support centre.

 

The article I want to buy is ‘out of stock’ in my size. What do I do?

Common sizes for shoes are sometimes the first to go, as well as the highly popular items. Please keep checking our website for updated stock and new arrivals. In case of questions, please contact our Customer Support Centre.

 

How do I know what size will fit me?

Please refer to our Size Chart. For further help, please contact our Customer Support.

 

I have a comment/suggestion regarding your product/service.

Please visit our Contact page or get in touch with our Customer Support centre with your comments and suggestions. We highly value any and all feedback from our customers and fans!

 

How can I receive updates on promotions and sales?

You can sign up for our newsletter and/or register with us on the website to keep up-to-date on all our promotions, sales and special offers.

Alternately, you can continue to visit our website regularly to stay posted on all new development.

 

I forgot my account username/password. What should I do?

Our Customer Support Team will be happy to assist you in retrieving your account information. Please contact us via telephone or email to receive help on retrieving your account details.

 

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